FAQ
Is there a long-term lease?
No, the rental agreement is month-to-month.
When is my rental fee due?
Your rent is due on the same date each month as the original rental. If payment is not received by the end of 5th day following that, a late fee of $10 is assessed, and your unit will be over locked.
What forms of payment do you accept?
We accept major credit cards.
What may I store?
Flammable, explosive, or illicit materials are not allowed. Occupying the unit as living quarters is prohibited by law and is cause for immediate eviction. Storage of live animals is not allowed.
How tall / wide are your doors?
Door sizes are 7′ high by 9′ wide. Our roll-up doors are easy to operate and coil up once opened.
Do I need to provide my own lock?
Yes, you must provide your own lock.
Does the facility assume any liability for the goods I store?
No, we recommend contacting your insurance agency. Adding stored goods to an existing policy is usually inexpensive.
Are surveillance cameras monitored?
The cameras are recording video 24 hours a day but they are not constantly monitored. Management is not responsible for immediately responding to help if required.
May I allow friends or relatives to access my unit?
You may allow anyone you choose to have access by accompanying them on the premises or noting their name on your rental agreement.
Can I share access to the space with my family and coworkers?
Yes, you decide who may have access to your storage unit.
What if I or one of my guests damages my unit or another building or fixture on the property?
The tenant shall be liable for any damage to the unit or any building, fixture, or other structure on the premises caused by tenant or his agents or guests. Tenant shall indemnify and hold Management harmless from any claim or cause of action arising out of Tenant’s use of the premises or any part thereof.
How do I get my deposit back when I move out?
If you have given us prior notification that you are moving, your unit is broom-clean, emptied, and in good condition – subject only to normal wear and tear – and is ready to re-rent, you may request a refund from the manager.
Can I get a refund?
It is a policy that our self-storage facility does not prorate rental payments for any partial months.
What are the office hours?
Office hours are from 8am to 5pm Monday through Friday.
What are the hours of access?
Access is available 24 hours a day, 7 days a week.
What happens if I lose the key to my storage unit?
You hold the only key to your storage unit.